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DRL Provides Several Levels of
Data Recovery Service
[
Standard Services
] [
Priority Services ] [
Emergency Services ]
[ On Site Services
]
DRL's
Client Service hours of operation are:
Monday thru Thursday 8:30am to 6:00pm EST (GMT -5:00)
Friday 9:00am to 4:00pm
Engineering Staff & Technicians are available 24 hours
a day on a Call-Back basis at NO EXTRA CHARGE.
Call 1-800-577-8360 (Option 9) - or - Click Here
Steps to RECOVERY
| 1. Initial Call -
Start by calling
1-800-577-8360 or
use our web service. A representative will advise you of your
options and give you a typical price range for your job. You may
also speak with an engineer who can answer more specific, technical
questions you may have. A job number will be generated, and you will
be faxed or emailed
all of the
necessary information to start the Evaluation process. |
| 2.
Evaluation - Media is received and evaluated to
determine the possibility, quantity and quality of the data to be
recovered. Basic, In-Lab evaluation is done without cost to you.
RAID and multi-drive arrays may carry an evaluation fee depending on
size. |
| 3.
Recovery - After the Evaluation has been completed,
the Recovery phase begins. This often includes locating parts,
duplicate forms of media, and return media. Because of the volume
seen by Data Recovery Labs, we often have common drive parts in
stock, reducing the time needed for full recovery. Currently DRL
stocks several THOUSAND hard drive models.
Emergency
Service (same day turnaround) is also available. |
| 4.
Return of Data - Final
recovery and return shipment is the final step. It is at this time
that we determine how the media is to be returned, billing
procedures, and follow-up to ensure the secure return of the
recovered data. |
Standard Data Recovery Services
Standard
Data Recovery service takes 24 to 48 hours for evaluation and recovery
can range from 2 to 7 business days, depending on the complexity of
your recovery as well as our current schedule. (NOTE: Drives
received on Monday's are almost always completed and returned by
Friday of that week!) We will advise you after the evaluation of
scheduling. If your data is not extremely time critical,
this is the most economic route.
Priority Data Recovery Services
Data
Recovery Labs offers an accelerated time table for urgent situations.
By selecting PRIORITY services, your job is moved to the 'front of the
line'. An engineer is assigned to your job, and only your job until
completion. Priority service allows extended hours but does not
include weekends nor overnight. There is also
EMERGENCY SERVICE available.
We realize that every case is different. Every time table is also
critical. Data Recovery Labs can accommodate your schedule. We
will get you back on track and functioning where you left off before
this critical failure occurred.
Emergency
Recovery Services
- Same day shipping is
available in most areas nationwide.
- T-1 Access for
immediate FTP or direct IP access to recovered data.
- Second and Third shift
Engineering Staff, to ensure your data is back come daybreak.
- Thousands of Different
Hard Drives in stock, to ensure that the parts are available if
necessary.
- DRL can arrange to have
your media delivered to our facilities via Direct Airline Flight.
On-Site Recovery Services
D ata
R ecovery
E mergency
A ssistance
M obile Team |
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Data
Recovery Labs recognizes that Proprietary Installations and Security
Issues often require that our services be made available "on the go".
This is when the D.R.E.A.M. Team is activated. Recovery trained
engineers can be at your location within 48 hours of
your call. DRL has developed specialized mobile recovery systems,
allowing setup in almost any environment.
Fees
for these services vary dependant on job type and location, as well as
turnaround time. Simply call our offices at 1-800-577-8360
for more details or arrange for services.
On
Site Service is performed by DRL Engineers, not an outside service
agency.
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