Data Recovery    Standard Service         Pricing    Priority Service    Emergency Service    On Site Service Submit a Job Facilities (About DRL) Evidence  Analysis Data Cataloging & Conversion E-Mail DRL Site Features   Driving Directions   Research & Development   Media Manufacturers   "Anatomy of a Hard Drive"   Links Data Recovery Labs accepts: Certified Funds All Major Credit Cards Company and Bank Check Wire Transfer Purchase Orders by Approval Only

[DRL Profile]   [Success Rates]    [The Process]   [References]   PRIORITY Services What exactly does PRIORITY mean?    Data Recovery Labs offers an accelerated time table for urgent situations.  By selecting PRIORITY services, your job is moved to the 'front of the line'.  An engineer is assigned to your job, and only your job until completion.  Priority service allows extended hours but does not include weekends.  There is also EMERGENCY SERVICE available. We realize that every case is different.  Every time table is also critical.    Data Recovery Labs can accommodate your schedule.  We will get you back on track and functioning where you left off before this critical failure occurred. DRL's Customer Service hours of operation are: Monday thru Thursday  8:30am to 6:00pm  EST (GMT -5:00) Friday 9:00am to 4:00pm Engineering Staff & Technicians are available 24 hours a day on a Call-Back basis at NO EXTRA CHARGE. Call 1-800-577-8360 and use option 999, your message is dispatched immediately. Same day shipping is available in most areas nationwide. T-1 Access for immediate FTP or direct IP access to recovered data. Second and Third shift Engineering Staff, to ensure your data is back come daybreak. Thousands of Different Hard Drives in stock, to ensure that the parts are available if necessary. DRL can arrange to have your media delivered to our facilities via Direct Airline Flight. Call now: 1-800-577-8360 International / Local  (727) 772-7455 Steps to RECOVERY 1. Initial Call - Start by calling 1-800-577-8360.  A representative will advise you of your options and give you a typical price range for your job.  You may also speak with an engineer who can answer more specific, technical questions you may have. A job number will be generated, and you will be faxed or emailed all of the necessary information to start the Evaluation process. 2.  Evaluation - Media is received and evaluated to determine the possibility, quantity and quality of the data to be recovered. Basic, In-Lab evaluation is done without cost to you.  RAID and multi-drive arrays may carry an evaluation fee depending on size. 3.  Recovery - After the Evaluation has been completed, the Recovery phase begins. This often includes locating parts, duplicate forms of media, and return media. Because of the volume seen by Data Recovery Labs, we often have common drive parts in stock, reducing the time needed for full recovery. Currently DRL stocks over 3000 hard drive models. Priority Service (same day turnaround) is also available. 4. Return of Data - Final recovery and return shipment is the final step. It is at this time that we determine how the media is to be returned, billing procedures, and follow-up to ensure the secure return of the recovered data.

There is no charge or obligation for your initial call!

(800) 577-8360
International (727) 772-7455

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