|
Need
to submit a job for Data Recovery?
Standard Windows, DOS,
Mac System - FREE EVALUATION
Tapes, CD's, ZIP's, &
other Removable Media - CALL
1-800-577-8360
Novell Netware - CALL
1-800-577-8360
Unix Linux Brands - CALL
1-800-577-8360
Multiple Drive Configurations (RAID,
Stripe, Span, Volume Sets) - CALL
HTML
Version - This link
will produce a printable HTML authorization
form.
PDF Version (Preferred) -
This link will produce a PDF version of the same form.
(5.6 Mb Download)
Simply fill out all sections as completely
as possible.
Packaging and shipping instructions:
1. Packing -
Pack the media to be evaluated, along
with any controllers or proprietary hardware using anti-static or ESD
bags and foam block s or bubble wrap. PLEASE DO NOT USE 'POPCORN' FOR
SHIPPING, (Popcorn packing material tends to generate a static
charge during shipping, and does not protect your media). DO NOT
use Overnight Letter Envelopes or Soft Paks to ship Hard Disks. The
receiving address for our offices is
Data Recovery Labs, Inc.
ATTN: EVALUATIONS
2045 Lawson Road
Clearwater, Florida 33763
2. Include -
A.
Brief summary of the circumstances leading to the current state of the
defective media. (Your initial call allows us to log a quick synopsis of
your situation, but as always more information provided never hurts.)
B. Completed Authorization
to Evaluate form.
C. If you are using a non-standard or
rare controller it may be necessary to include the
controller in shipment. This will generally apply to Novell or MFM
clients only.
D. Payment arrangements. Company, Personal, Cashiers Check, or
Money Order as well as all major Credit Cards are welcome. Purchase
orders will only be accepted from Government and Educational
Institutions (all terms NET DUE unless otherwise approved). Wire
Transfers are also acceptable. Please contact your Customer Service
Representative for other arrangements if necessary.
3. Expedite Options are
Available -
Your damaged media will be evaluated
within 24 to 48 hours after check-in. Expedited evaluation (2 to 3
hours) is available at your option. Recovery typically takes 3 to 5 days
on standard systems. An expedited recovery option will be presented
depending on the outcome of evaluation. You will find the fees
associated with expedite options listed on the Authorization to
Evaluate.
After evaluation you will be contacted
with a full report of the engineer's evaluation. We strive to keep each
client updated with the status of the recovery, and encourage you to call
at any time with additional questions and/or information.
|
